Frequently Asked Questions
Everything you need to know before and after your VastrAnanta order.
Orders & Shipping
How much is shipping within India?
Standard shipping is ₹199 on orders below ₹2,999. Orders of ₹2,999 or more qualify for free standard shipping within India.
Orders are generally processed within 1–2 business days. Most domestic orders are expected to arrive within approximately 3–7 business days after dispatch. Remote locations may take longer.
How long does delivery take within India?
Do you ship internationally?
International shipping is coming soon. At present, VastrAnanta ships within India only.
Is international shipping free?
International shipping is not currently available. Shipping charges and delivery options will be shown at checkout once international orders are opened.
Will I have to pay customs or import duties?
Customs duties, import taxes, VAT, brokerage fees, or other destination-country charges may apply once international shipping is available. These charges will be the responsibility of the customer unless stated otherwise.
Can I track my order?
Once your order has been dispatched, tracking information will be provided whenever tracking is available for the selected shipping service.
Returns & Exchanges
How long do I have to return an item in India?
What condition must a returned item be in?
Eligible domestic products may be returned within 7 days of delivery.
Items must be unused, unworn and unwashed, with original tags and packaging intact, and free from stains, fragrance, alterations, damage or signs of wear.
Is there a return fee?
For eligible change-of-mind domestic returns, a ₹149 reverse-shipping charge is deducted from the refund. Any original shipping charge paid is also non-refundable for change-of-mind returns.
Can I exchange an item?
What if I received the wrong, damaged or defective item?
Yes. Eligible domestic purchases may receive one exchange per item, subject to availability. A ₹149 logistics charge applies to customer-requested exchanges.
Contact VastrAnanta with your order information and relevant photographs. If the issue is confirmed to be our responsibility, VastrAnanta will bear the applicable return or replacement shipping cost.
Can I return sale items?
Sale, clearance and final-sale products are not eligible for change-of-mind returns or exchanges. This does not affect remedies for damaged, defective, incorrect or materially misrepresented products or rights provided by applicable law.
Can customized or altered garments be returned?
Products that have been stitched, tailored, altered, personalized or made to order are not eligible for ordinary returns or exchanges.
International Orders
Can international orders be returned?
Eligible international returns may be accepted subject to applicable local laws. For ordinary international returns, the customer is responsible for return shipping and applicable customs duties, taxes or related fees.
Do you offer international exchanges?
Routine international exchanges are not currently offered. Where an eligible return is approved, a refund may be processed after the product has been received and inspected.
Refunds
Once an eligible returned item has been received and successfully inspected, VastrAnanta will normally initiate the refund to the original payment method within 3–5 business days. Your bank or payment provider may require additional time for the refund to appear.